Why contingent labour models fail when applied to services, how linear sourcing processes block true value, and where operational ownership can make or break your services strategy. 

"When considering bringing AI solutions into your organisation, the critical thing is to be clear on any deployment goals by identifying the high value AI use cases. Ultimately, if you're lining up the deployment goals with your business strategy to clearly understand what you want to get out of AI, I think that's the key to success."

"Ideally base high consequence decisions around internal data where you can, because that's the data you theoretically should have the highest level of trust in, particularly if it's being captured by a system as part of a workflow."

Drawing on first hand experiences of starting and scaling successful service procurement programs from within the strategic sourcing function.

How service procurement professionals can leverage people, process, and technology to become business-enablers.

What started as a meme became a great conversation about choosing the right contracting mechanism when getting work done.

The importance of contracts in the world where non-lawyers are negotiating complex services contracts.

The role of heroes, villains and storytelling in managing spend on services in large organisations.

How do we guide people on the best way to liberate the opportunity rather than leaving them to be the architects of their own problem?

Learnings from implementing an SOW spend management program, told from the perspective of both procurement and MSP partner.

How can the market get a better understanding of the huge savings that can be made?

Practical advice on combining curiosity, technology, the right stakeholders and a good MSP in driving successful SOW management programs.

When it comes to SoW, who should be involved and how does procurement ensure everyone is adding value?

How you can use consistent, detailed analytics to understand the value of outcome-based services.

The beauty of procurement’s exposure to the wider business and tying this understanding in to systems, process and policy

How organisations can improve their SOW management maturity by leaning on the expertise of an MSP.

When it comes to SoW, who should be involved and how does procurement ensure everyone is adding value?

Using the right mix of technology to deliver an effective extended workforce strategy

How and why does innovation happen – how can it be encouraged?

Communication and how procurement can benefit from the art of telling stories